FAQ - Shipping, Exchange & Returns
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How can I place an order online?
Our website, kollarzandkreazez.com, is an easy to navigate website, designed to enhance the ordering experience of the customer.
Do you offer international shipping?
We are building our international shipping capabilities and will be able to offer soon.
What are your delivery charges and times within India?
We offer FREE Express Shipping within India. Checkout out our shipping policy to know more.
Is there a minimum order value for free shipping?
Zero as on Date, check our shipping policy to know more.
Do you ship across India?
Yes, we use express delivery service. Do not forget to check our delivery offers while making a purchase.
How long does it take for orders to be delivered?
Once we receive the orders, we do try to connect with our customers to understand when they want the order, we plan delivery accordingly.
Is there a return or exchange policy?
We have no question return or exchange policy. In case of quality issues, we are open to resolve the concerns even after first wash.
What is your return policy?
No Questions Returns within 7 Days of delivery if “No Return Seal is Intact”. Refer to our "Return Policy" document for more details. Check out our Returns and Refunds Policy to know more.
How can I initiate a return or exchange?
You can DIY through your Kollarz and Kreazez account or just connect with us through call, WhatsApp or email. Check our Returns and Refunds Policy to know more.
Are there any items that cannot be returned or exchanged?
All items are returnable / exchangeable, except when explicitly declared.
How long does it take to process a return?
We try to process orders as well as return requests on ASAP basis.